Frequently Asked Questions
Everything you need to know about your creative journey with us.
What is the typical shipping time for art supplies?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 10-15 business days depending on your location.
How do you ensure fragile items like paints and canvases arrive safely?
We use professional-grade protective packaging, including bubble wrap and reinforced boxes, to ensure that canvases, glass-bottled mediums, and delicate brushes reach you in perfect condition.
What is your return policy for opened materials?
We accept returns on unopened and unused items within 30 days of purchase. Due to quality control, we cannot accept returns on paints, markers, or papers that have been opened or tested.
Do you offer bulk discounts for professional artists or schools?
Yes, we offer tiered pricing for bulk orders. Please contact our wholesale department with your business or institutional credentials to receive a custom quote.
Are your products ethically and sustainably sourced?
We prioritize brands that offer non-toxic, vegan, and eco-friendly options. Many of our wooden brushes and canvases are FSC-certified to ensure responsible forestry practices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.